Refund policy

*1. Return Eligibility:*
- We accept returns for clothing items within 7 days from the date of delivery.
- To be eligible for a return, items must be in unused, unwashed, and in their original condition with all tags and labels attached.

*2. How to Initiate a Return:*
- Contact our customer support team through [contact@preezo.in] to request a return.
- Please provide your order number and a brief explanation of the reason for your return.

*3. Return Shipping:*
- Customers are responsible for return shipping costs unless the item received is defective or damaged.
- If the return is due to our error, we will provide a prepaid shipping label for your convenience.

*4. Refund or Exchange:*
- Upon receiving the returned item and inspecting its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method, and you will be notified via email once the refund is processed.
- Exchanges are subject to product availability. If the requested replacement item is unavailable, we will issue a refund instead.

*5. Defective or Damaged Items:*
- If you receive a defective or damaged item, please contact us immediately, providing photos of the issue if possible.
- We will arrange for a replacement or issue a full refund for defective or damaged items.

*6. Custom or Personalized Items:*
- Please note that custom-made or personalized clothing items are non-returnable unless they arrive damaged, defective, or with a quality issue.

*7. Customer Support:*
- If you have any questions or need assistance with your return or refund, please don't hesitate to contact our friendly customer support team.

*8. Compliance with Laws:*
- Our return policy is in accordance with applicable consumer protection laws and regulations.